Welcome to Decoration Specialty Shop’s FAQ section. We’ve compiled answers to the most common questions about our curated home decor collections, shipping policies, and customer service. If you don’t find what you’re looking for, please contact our team at [email protected].

About Our Products

What style of home decor do you specialize in?
We offer carefully curated global-inspired home decor that blends contemporary design with artisanal craftsmanship. Our collections range from hand-knotted textiles to botanical elements and statement lighting pieces, all selected to help you create a personal sanctuary.
Do you offer budget-friendly decor options?
Yes! Our “Decor under $100” collection features beautiful, high-quality pieces at accessible price points. We believe good design should be available at various budget levels.
Are your products ethically sourced?
Absolutely. Each item in our catalog is hand-selected not just for its design quality but also for its ethical production standards. Many of our pieces like hand-knotted textiles and artisanal baskets support traditional craftsmanship.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping methods:
1. Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
2. Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)
Some larger furniture items may have different shipping arrangements – please check product pages for details.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other locations. Our global delivery services combine the reliability of premium carriers with the personalized care of a neighborhood boutique.
How can I track my order?
You’ll receive a shipment notification email with tracking information as soon as your order leaves our Bakersfield headquarters. This allows you to follow your package’s journey to your doorstep.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed through secure gateways and are never stored on our servers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original, unused condition with all packaging intact. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label and promptly send a replacement.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.

Customer Service

How can I contact customer service?
Our dedicated customer care team is available at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm PST).
What if my item arrives damaged?
While we take great care in packaging, if your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.

Still have questions? Explore our collections at decoratesgear.com or reach out to our customer care team. We’re here to help you create your dream space with our globally curated decor pieces.