At Decoration Specialty Shop, we take pride in curating exceptional home decor pieces that bring artistry to your living spaces. While we meticulously inspect every item before shipment, we understand that sometimes a return or exchange may be necessary. Our policy reflects the same care and attention to detail that goes into selecting our collections.

Our Return Policy

We gladly accept returns within 15 days of delivery for most items in their original condition (unused, unassembled, with all original packaging and tags). Please note:

  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect
  • Original shipping fees are non-refundable
  • Custom or made-to-order items cannot be returned
Non-Returnable Items: Based on the artisanal nature of certain collections, the following cannot be returned:
  • Hand-Knotted textiles (due to their custom craftsmanship)
  • Chandeliers and Flush Mount lighting (for safety and hygiene reasons)
  • Decorative Art and Drawings (considered final sale as curated pieces)
  • Any item marked “Final Sale”

Exchange Policy

We offer exchanges for items of equal value within 15 days of delivery. If the new item costs more, you’ll pay the difference; if less, we’ll issue a refund for the balance.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number
  3. Package Securely: Repack items in original packaging with all accessories
  4. Ship Back: Send to our warehouse at:
    Decoration Specialty Shop Returns
    4500 Margalo Avenue
    Bakersfield, US 93313

    We recommend using a trackable shipping method and retaining your receipt.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Decoration Specialty Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item Name: Item SKU: Reason for Return/Exchange: Preferred Resolution: [Refund/Exchange for (specify item if exchanging)] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when processed
  • Appearance: Depending on your financial institution, refunds may take 3-10 business days to appear on your statement
Damaged or Incorrect Items: If your item arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover return shipping costs.

International Returns

For our global customers (excluding certain Asian and remote regions):

  • You’re responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD to your original payment method
  • Please mark the package as “Returned Goods” to avoid customs charges

We strive to make the return process as seamless as our design aesthetic. For any questions about our policy, please contact our customer care team at [email protected].

Thank you for allowing us to be part of your home’s story. We appreciate the opportunity to serve your decor needs with the same craftsmanship we value in our collections.